Safety Tax &Bookkeeping values the satisfaction of its clients and always strives to provide quality services. Therefore, we have established the following refund, cancellation, and timelines policy to ensure transparency and security in our relationships with our clients:

Refund

1.1. If the client wishes to request a refund for the payment made, such a request will be considered valid only if submitted within 5 days from the authorization of the service order, and on the condition that the execution of the service has not commenced.

1.2. The approved refund will be processed within 10 business days by the company, with the reimbursed amount returned via the same payment method initially utilized by the client.

1.3. For services that have already commenced, no refund will be provided as the work has already been initiated.

Timelines

3.1. For services that require additional information or supporting documents, the client is allotted a period of 10 days to submit the requested documents in order to initiate the contracted service.

3.2. In the case of recurring accounting services, the client is granted a 20-day window to provide the necessary information and documentation pertaining to the previous month.

3.3. For Sales Tax Declaration services, the client is required to submit the necessary information by the 10th day of the subsequent month.

3.4. For Payroll services, the client is required to provide the necessary information at least one day in advance of the scheduled date for payroll processing.

Cancellation

2.1. The client may cancel the service request by providing prior notice at least 5 days in advance of the scheduled service execution date, without incurring any penalties.

2.2. For recurring services, cancellation must be communicated at least 30 days in advance of the next scheduled service date.

Complaint Analysis:

4.1. Safety Tax & Bookkeeping requires 48 to 72 hours to thoroughly analyze any client complaints.

4.2. If the client does not receive any communication from the company within 20 days after submitting the required documents, they should reach out to Safety Tax & Bookkeeping to inquire about the progress of the service.

By accepting our service order, the client implicitly agrees to all the clauses described in the specific policy for each requested service. Therefore, it is crucial for the client to carefully read and understand each of the terms and conditions presented in each specific policy related to the contracted services. If there are any doubts or suggestions, please do not hesitate to contact Safety Tax & Bookkeeping for further clarification.